Shipping & Returns
Your order goes through several steps before reaching your door. Here are those steps:
Step 1 Confirm payment 0-3 business days
Step 2 Process order 1-3 business days
Step 3 Package order 1-2 business days
Step 4 Shipping Hong Kong warehouse Airmail 9-14 business days
Hong Kong warehouse EMS 5-7 business days
International warehouse 3-7 business days
Total Hong Kong Airmail 11-22 business days
Hong Kong EMS 7-14 business days
International 5-15 business days
Note：Holiday season orders can experience 2-3 week delays.
· Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.
· Ship with your own courier: For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.
Import / Customs:
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Efaststore will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.
· We guarantee your order will be delivered successfully.
· Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
· It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer’s phone number.
1.Worldwide Free Shipping is guaranteed to our global online consumers. In order to ensure the items you receive are good quality, all products in your order have gone through Alldaymall’s quality control inspection. The items you purchased will be sent directly to you from our warehouses in China.
2.The delivery time for standard free shipping is about 7 – 15 business days (USA & Canada),15 – 30 business days (other countries). Order tracking may not always be available. If your order is more than US$ 200, we will upgrade the shipping method for free to shorten the shipping time.
· We offer shipping worldwide to almost all locations on the planet.
· Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country – and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the ansonwholesale terms and conditions, which you are agreeing to at the point of placing an order.
· Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
· Speak to the ansonwholesale Customer Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.
· All our products come with a 12 month warranty.
· Fewer than 1% of all ansonwholesale shipped products are subject to any warranty or quality issue.
· In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.
· If you experience any problem with a product bought from ansonwholesale, contact us first and we will do our best to advise you. Any returns must be discussed with ansonwholesale Customer Support in advance, and authorized so they are sent with the correct paperwork.
· In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the ansonwholesale warehouse in China are payable by you, and cannot be compensated by Efaststore.
· Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software – invalidates the warranty.
· Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country’s VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
· Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don’t order PAL products for your market. Check if your country’s networks will match the GSM frequency bands of Cell Phones you are ordering. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver’s seat is on the left, don’t order left side passenger sun visor Car DVD Monitors! Duh!
· Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and could-be-considered-medical products like IR thermomter, that are not legal (booo!) to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Efaststore will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country’s local Customs – either in cases where the goods are turned back, or in cases where the goods are seized. In addition Efaststore is not responsible for informing you of possible import restriction issues before or after purchase.
· We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
· Delivery time: If there is a possible delay due to the warehouse being out of stock, we’ll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
· If you are at all unsure about importing goods from China, start with ansonwholesale. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!